- Our Shipping Policy
Our Shipping Policy
NUTHATCH SHIPPING POLICY
All orders of $75 or more shipping with the United States, with the exception of extra large or special truck freight products, have the option of free ground shipping. U.S. orders that do not meet the $75 free shipping order minimum will have shipping costs applied at checkout as noted under the "Shipping Costs" section below. Items that are considered an extra large shipment or are considered a "special offer" will show a fixed shipping cost on the product page and will be applied at checkout. Many items will be shipped via UPS, however we also reserve the right to ship either FedEx or USPS.
We will notify you via e-mail when we have processed your order and also when your order is shipped.
International shipping charges are based on real-time quotes from either UPS or the United States Postal Service.
We accept Visa, MasterCard, American Express and PayPal for all on-line orders. Your card is charged after your order is received and availability confirmed. If an ordered product is currently out-of-stock and expected to be in stock within 30 days from order date, orders will be charged and the out-of-stock item will be shipped separately when more stock is received. If a out-of-stock product is expected to be in stock in over 30 days, the purchase of that item will either be cancelled and not charged, or cancelled and refunded. Items will normally be shipped within 3-5 business days and it will typically take 7-10 days for you to receive your order. Tax is only added to orders within Michigan where Nuthatch Decor has a retail presence; this is in compliance of applicable laws.
Due to Federal regulations we are unable to air ship (Express) matches, ship matches internationally or ship matches outside of the 48 contiguous United States. Matches may only be shipped ground, domestically.
Many orders are shipped via UPS. Please note that UPS is not able to deliver to PO Boxes; therefore we need a physical street address. Please include the nearest cross street, if shipping to a rural address. Depending on the size and value of your order, it may need to be shipped by a special trucking company. Additional shipping costs for these items are listed on the individual product page.
A signature may be required for delivery in some areas – to insure delivery, choose a "ship to" address that is occupied during the business day.
Most items are in stock and will ship within 3-5 business day. Please allow delivery times of 7-10 business days for standard orders of in-stock items within the U.S.. Large or heavy items may take a bit longer. Some products may be shipped directly from our supplier located outside of Michigan which may result in shorter or longer ship times depending on shipping destination. Pre-ordered items will be shipped within 3-5 business days of being in-stock and available. Order items may be delivered in separate shipments. International shipments may take longer than the estimated 7-10 business days.
SHIPPING COSTS (within United States)
|Up to $7.00||$2.95|
$7.01 – $15.00
|$15.01 to $24.99||$7.25|
|$25.00 to $34.99||$10.95|
|$35.00 to $74.99||$12.95|
If your order happens to get damaged in shipping, notify us immediately and we will send a replacement at once. Please save the product, all packing materials, and the original carton and we will take care of the rest.
Nuthatch Decor is a Michigan, United States of America Store
If you live within driving distance to the Greater Lansing (Michigan) or the Greater Frankfort (Michigan) and prefer to pick-up your order, please contact us in advance of placing your order to discuss pick-up arrangements and requirements.
Please feel free to contact us with any questions you may have by calling us at 517-543-4462, between business hours 9am and 6pm EST, Monday – Friday, or by using our contact us form.